Orange out of allowance charges FAQs
What is changing?
From the 28th May we are making changes to our charges for standard UK calls and texts when you go over your mobile allowance, and other services like calls to 08 numbers, international calls and MMS. These changes align our charges for customers and talk plan types. Take a look at the note below the table to see if these changes affect you.
|Service type||New ex-VAT price||New inc VAT price||Call Rounding Duration|
|*SMS (to mobile/landline)||£0.13||£0.15||n/a|
|* Voice calls (to mobile/landline)||£0.33||£0.40||per minute|
|Calls to 08 numbers (not including Freephone 080)||£0.33||£0.40||per minute|
|Freephone 080||£0.17||£0.20||per minute|
|MMS (picture messages)||£0.33||£0.40||n/a|
|IDD (Calling from the UK to Abroad)|
|All other countries||£0.83||£1.00||per minute|
* If you took a price plan that launched after October 2011 your out of allowance costs for standard UK calls and SMS will not increase. (However the above increases will apply if you stayed or upgraded onto a price plan that launched prior to October 2011.)
Customers who joined Orange after October 2013 will only see an increase in IDD charges.
I have Fix Your Monthly Plan on my account
If you have Fix Your Monthly Plan on your account then you will see a 50% reduction off the new cost to use these services. For more information about your plan please visit Your Account
What is per minute pricing?
We will now be simplifying our call charging. Rather than a range of per minute prices, and a combination of per minute and per second charging, we will now charge a simple per minute rate. So if your call is outside of your allowance and is a minute and 35 seconds long, it will be charged as two minutes.
I regularly spend outside of my allowance and I’m worried about these changes
If you are regularly using up your allowance or using chargeable services then we may have a plan better suited to your needs, or a bundle that you can add to your plan. To see what’s available visit www.ee.co.uk/myaccount.
I think I am materially impacted by these changes
If you think you are materially impacted by these changes, we are willing to discuss whether you may be entitled to terminate your contract without penalty. Call us on 150 to see if you are affected.